General Questions
Certified Translation
Ordering & Delivery
IMPORTANT: * Due to an increased demand for translation services, we are temporarily unable to accommodate rush requests. We hope to return to this capability soon
General Questions
What languages do you translate?
Teneo Linguistics Company provides translation in over 150 languages.
We offer the most requested languages through our online ordering process, including:
Afrikaans
Albanian
Amharic
Arabic
Armenian
Azerbaijani
Belarusian
Bengali
Bosnian
Bulgarian
Burmese
Cambodian
Chinese
Croatian
Czech
Danish
Dari
Dutch
Estonian
Farsi/Persian
Finnish
Flemish
French
Georgian
German
Greek
Gujarati
Hebrew
Hindi
Hmong
Hungarian
Indonesian
Italian
Japanese
Javanese
Kazakh
Khmer
Korean
Kurdish
Lao
Latvian
Lithuanian
Macedonian
Malay
Nepali
Norwegian
Pashto
Polish
Portuguese
Punjabi
Romanian
Russian
Sanskrit
Serbian
Sinhalese
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish
Tagalog
Tamil
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
Need translation of a different language? Click here to get a quote, or call our office at 817-441-9974.
What are personal & official use documents?
Personal and “Official-use” documents are records that are original documentation encompassing many aspects of your personal life. These kinds of documents can range anywhere from birth certificates or bank statements to medical records or school transcripts.
For example, documents that need translation in order to complete the US immigration process (USCIS), applying for VISAs, academic enrollment, applying for citizenship, and various other reasons.
Here are some of our most requested types of personal and official use documents, accepted through our online ordering system:
Academic Transcript
Apostille
Article
Background Check
Bank Statement
Birth Certificate
Car Title
Change Of Name
Criminal Record
Death Certificate
Diploma
Divorce Documents
Driver’s License
Financial Statement
Letter of Intent
Marriage Certificate
Medical Record
Official Letter
Passport
Press Release
Resume
Transcript
Vaccination Record
Visa Documents
And many more
What if my document(s) are not for personal use?
If you are requesting translation on behalf of a business, government entity, education organization, legal firm, medical facility, or other organization: Click here to request a quote.
How long will my translation take to complete?
Generally, our Standard turnaround time is 5 – 7 business days, depending on a number of factors, including:
- Document quality
- Source and target Language
- Number of pages (a page is considered 300 words)
- Corrections on spelling or missing information
Once a TLC Team member reviews your document(s), they will be in touch with you by email to confirm your delivery date and order details.
Due to the variability of factors listed above, final delivery turnaround time is subject to confirmation by the Project Manager.
What are your office hours/holiday schedule?
Teneo Linguistics Company office hours are Monday – Friday, 8 AM – 4 PM, Central Time.
Our office is closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Eve
- Christmas Day
Our office closes early on the following holidays:
- New Year’s Eve
- Other holidays depending on the day of the week they fall on.
Always confirm delivery date and time with the project manager processing your translation.
Any translation requests received outside of office hours or during a holiday listed above, will be serviced the next business day.
Who translates my document(s)?
TLC works with vetted, qualified, and capable language professionals from all around the world. Our Project Managers work diligently with our language professionals to ensure quality delivery every time.
We select, monitor, and measure the performance of all our language professionals on a regular basis, to ensure the continued success of our customer’s translations.
Also, TLC adheres to the ISO 17100 Translation Services Certification guidelines, to ensure we utilize only the best qualified language professionals.
Can I supply notes with the translation?
Yes. On the order page, there are 2 fields where you can include notes with your translation:
Names & Locations in the Document(s): Please use this field on the order page to help us ensure that all spellings are accurate.
There may be multiple correct ways of spelling a name or location, however, we want to use the spelling that is already present in your other documents, such as a passport or birth certificate.
Also, when working with languages utilizing non-Latin scripts, we transliterate names and locations.
Optional Information: Use this field for any other notes you wish to include. For example, information related to the document’s:
- Subject matter
- Reason for use
- Target country
- Language variant
- Clarifying hard to read text/ handwritten text
- Numbers
- Additional instructions, etc.
How is my information kept secure?
During the process of transmission and handling of documents, TLC uses standard security certificates, protocols, and secure systems to protect personal information.
We also adhere to the ISO 27001 Information Security Management Certification guidelines.
Certified Translation
Do I need my translation Certified?
The answer depends on the requirements of the receiving office you are submitting the translation to.
Make sure you understand the specific requirements of the receiving office, in regard to submitting translations.
Generally, if you are submitting the translation for any official use purposes, we recommend having your translation certified.
Most governing bodies require a certified translation of official documents, which includes a Certificate of Accurate Translation.
Certified Translation authenticates a qualified, vetted, and knowledgeable translator worked on your documents.
Can I review the translation before certification?
Yes. The Project Manager will send you an email after our Quality Assurance step of the translation process.
This gives you the opportunity to give us any feedback on the translation, before we certify and deliver your translation bundle.
We will wait for your reply email with your approval / feedback for up to 2 business days, before certifying and delivering.
Do I need my certified translation notarized?
The answer depends on the requirements of the receiving office you are submitting the translation to. Make sure you understand the specific requirements of the receiving office, in regard to submitting translations.
Some offices, like USCIS, accept certified translations with a digitally signed certificate, in which case, you would not need notarization.
If the receiving office requires a certified and notarized translation, you can select that option on the translation order page.
We notarize translations on Wednesdays and Fridays every week – except for holidays and other scheduled closings.
After your translation is approved, it will be notarized on the following Wednesday/Friday – whichever comes first.
Will USCIS accept my translated document(s)?
All certified translations produced by TLC are accepted by U.S. federal or state agencies, including the U.S. Citizenship and Immigration Services – USCIS.
Ordering & Delivery
How do I determine page count vs. word count?
Our translation is priced per page, with a page defined as 300 words or less.
We understand it might be difficult to determine word count vs. page count when submitting an order.
To aid you, we put together this list of AVERAGE word counts for specific personal/official use documents, based on the thousands of documents we’ve translated.
Birth Certificate: 250 – 350 words
Death Certificate: 150 – 500 words
Marriage Certificate: 395 – 500 words
Divorce Decree: 260 – 500 words
Letter of Intent: 500 – 800 words
Apostille: 90 – 160 words
Passport: 80 – 150 words
School Degree/Certificate: 100 – 300 words
School Transcript: 250 – 500 words
Criminal Background Check: 250 – 580 words
* Word count of official documents vary by language, country of origin, and other factors. This list is only a guide. TLC reserves the right to adjust your page count to reflect the actual document.
What are my delivery options?
All orders are delivered by email and come with a digital copy of your translation bundle in .PDF file format.
We also offer the following hard-copy delivery options:
- USPS Standard Mail: 7-10 business days (no fee)
- USPS Priority Mail: 2-3 Business Days (+$10)
- FedEx Priority Overnight within Continental U.S. (+$50)
* Note—Delivery time does not include translation turnaround time.
We request your approval of the translation prior to shipping and will hold your shipment for up to 2 business days waiting for your response.
Once approved and/or shipped, we can apply requested revisions to the digital copy, or you can pay for revised physical copy to be shipped.
Can I send or drop off my documents?
We do not accept physical documents either in person or via mail.
We only accept digital files uploaded through our secure ordering page. This process is the safest and most efficient way to handle your documents.
Do you Apostille documents?
No, we do not provide Apostille service. We do, however, translate Apostilles.
Read more about the Apostille process in our blog by clicking here.
How do I request a revision?
TLC strives for 100% customer satisfaction. If we need to revise content in your translated document, please email the Project Manager who handled your order with details on the revisions you need.
You may also call our office during business hours: 817-441-9974
We will complete the revision as soon as possible with no extra charge.
How do I cancel my order?
In general, all sales are final, but we will work with you to ensure the translation meets your needs.
Cancellation requests are handled on a case-by-case basis. Contact the project manager immediately with any revision or cancellation requests.
What file types are accepted for uploading my documents?
We allow the following file types for secure upload:
- .pdf (Portable Document Format; Adobe Acrobat)
- .doc, .docx (Microsoft Word Document)
- jpg
- .jpeg
- .png
If you are taking pictures of your documents to upload, make sure the pictures are clear and include all the content on the page(s).
What payment methods do you accept?
TLC accepts all major credit cards for online orders. You are required to pay at checkout after you complete your translation order details.
Are there other ways I can request a quote?
Yes. You may call us at 817-441-9974 or click here to request a quote.
About Teneo Linguistics Company
Established in 2007, Teneo Linguistics Company (TLC) is an experienced language services provider that delivers high quality, certified translation services in over 150 languages for customers around the world.
At TLC, providing quality services is our highest priority.
That is why we are proud to be Certified to the ISO 9001:2015 Quality Management Standard, the ISO 17100:2015 Translation Services Standard, and the ISO 27001 Information Security Standard.
