General Questions
Certified Translation
Ordering & Delivery
General Questions
What languages do you translate?
Teneo Linguistics Company provides translation in nearly 200 languages.
We offer the most requested languages through our online ordering process, including:
- Arabic
- Belarusian
- Bengali
- Bosnian
- Bulgarian
- Burmese
- Cantonese
- Catalan
- Chinese
- Croatian
- Czech
- Danish
- Dari
- Dutch
- English
- Estonian
- Farsi
- Finnish
- Flemish
- French
- Georgian
- German
- Greek
- Gujarati
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Irish
- Italian
- Japanese
- Korean
- Lao
- Latvian
- Lithuanian
- Macedonian
- Maltese
- Marathi
- Moldovan
- Nepali
- Norwegian (Bokmål and Nynorsk)
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovak
- Slovenian
- Spanish
- Swedish
- Tagalog
- Tamil
- Telugu
- Thai
- Turkish
- Ukrainian
- Urdu
- Vietnamese
Need translation of a different language? Click here to get a quote, or call our office at 817-441-9974.
How long will my translation take to complete?
Generally, our Standard turnaround time is 5 – 7 business days, depending on a number of factors, including:
- Document quality
- Source and target Language
- Corrections on spelling or missing information
Once a TLC Team member reviews your document(s), they will be in touch with you by email to confirm your delivery date (via email) and order details.
Due to the variability of factors listed above, final delivery turnaround time is subject to confirmation by the Project Manager.
Who translates my document(s)?
TLC works with vetted, qualified, and capable language professionals from all around the world. Our Project Managers work diligently with our language professionals to ensure quality delivery every time.
We select, monitor, and measure the performance of all our language professionals on a regular basis, to ensure the continued success of our customer’s translations.
Also, TLC adheres to the ISO 17100 Translation Services Certification guidelines, to ensure we utilize only the best qualified language professionals.
How is my information kept secure?
During the process of transmission and handling of documents, TLC uses standard security certificates, protocols, and secure systems to protect personal information.
We also adhere to the ISO 27001 Information Security Management Certification guidelines.
Certified Translation
Do I need my translation Certified?
The answer depends on the requirements of the receiving office you are submitting the translation to.
Make sure you understand the specific requirements of the receiving office, in regard to submitting translations.
Generally, if you are submitting the translation for any official use purposes, we recommend having your translation certified.
Most governing bodies require a certified translation of official documents, which includes a Certificate of Accurate Translation.
Certified Translation authenticates a qualified, vetted, and knowledgeable translator worked on your documents.
Will USCIS accept my translated document(s)?
All certified translations produced by TLC are accepted by U.S. federal or state agencies, including the U.S. Citizenship and Immigration Services – USCIS.
Ordering & Delivery
What are my delivery options?
All orders are delivered by email as secure PDF documents with a digital signature and timestamp.
* Note—Delivery time does not include translation turnaround time.
Can I send or drop off my documents?
We do not accept physical documents either in person or via mail.
We only accept digital files uploaded through our secure ordering page. This process is the safest and most efficient way to handle your documents.
Do you Apostille documents?
No, we do not provide Apostille service.
How do I request a revision?
TLC strives for 100% customer satisfaction. If we need to revise content in your translated document, please email us at info@tlctranslation.com about the revisions you need.
You may also call our office during business hours: 817-441-9974
How do I cancel my order?
In general, all sales are final, but we will work with you to ensure the translation meets your needs.
Cancellation requests are handled on a case-by-case basis. Contact TLC at 817-441-9974 or email info@tlctranslation.com immediately.
What file types are accepted for uploading my documents?
We allow the following file types for secure upload:
- .pdf (Portable Document Format; Adobe Acrobat)
- .doc, .docx (Microsoft Word Document)
- jpg
- .jpeg
- .png
If you are taking pictures of your documents to upload, make sure the pictures are clear and include all the content on the page(s).
What payment methods do you accept?
TLC accepts all major credit cards for online orders. You are required to pay at checkout after you complete your translation order details.
Are there other ways I can request a quote?
Yes. You may call us at 817-441-9974 or click here to request a quote.
About Teneo Linguistics Company
Established in 2007, Teneo Linguistics Company (TLC) is a woman-owned business that specializes in comprehensive language solutions for a variety of industries in nearly 200 languages.
At TLC, providing quality services is our highest priority.
That is why we are proud to be Certified to the ISO 9001:2015 Quality Management Standard, the ISO 17100:2015 Translation Services Standard, and the ISO 27001 Information Security Standard.
